Ethics & Compliance For CallMyDoctor
As a medical services provider In Dubai, CallMyDoctor adheres to strict code of medical ethics and morals as mentioned in this document. We adhere to local UAE laws and regulations in medical services.
Patient-Centered Care
- Respect for Patients – Treat all patients with dignity, regardless of their background or ethnicity.
- Informed Consent – Ensure patients are fully informed about diagnoses, treatment options and risks before any medical procedure.
- Confidentiality – Uphold strict confidentiality of patient data, following local regulations and international standards.
Quality and Safety
- Professional Standards – Employ qualified, licensed healthcare professionals who adhere to regulations and best practices.
- Patient Safety – Implement strict protocols for hygiene, sanitation, infection control and accurate medication administration.
- Continuous Improvement – Regularly update services through training, technology and patient feedback.
Transparency and Accountability
- Clear Communication – Provide transparent information about services, pricing and side effects to patients or their attendants regarding medical procedures, medication and any alternate treatments.
- Handling Medical Errors – Take responsibility, communicate honestly with patients and prevent recurrence.
- Ethical Billing – Avoid hidden fees and provide clear itemized bills.
Legal Compliance
- Regulatory Adherence – Comply with Dubai Health Authority (DHA) regulations and other legal requirements from local authorities.
- Medical Ethics – Follow ethical codes, including patient autonomy and confidentiality.
Cultural Sensitivity
- Respect for Local Customs – Align practices with Dubai’s cultural and religious norms.
- Gender Sensitivity – Recognize patient preferences for male or female healthcare professionals during treatment.
Technology and Data Security
- Secure Technology – Use reliable and secure platforms for telemedicine, patient records and procedures to keep data secure.
- Data Protection – Safeguard patient data against unauthorized access and not to provide patient secure data to anyone other than legal authorities if needed.
Social Responsibility
- Community Engagement – Contribute to public health initiatives, such as preventive healthcare campaigns, government recognized vaccinations and other practices that keep the community healthy.
- Environmental Responsibility – Adopt eco-friendly practices. Our responsibilities to the planet are equally important to us as our patients’ rights.