At Call My Doctor Health Care LLC, we are dedicated to serving you and your family with the best possible care and assistance. As a loyal patient, you have the following legal rights:

Accessibility to Information: You will get a written copy of the Patient and Family Bill of Rights from our customer service counter, or registration office. If you require any additional information, we are here to assist. You can reach our Administration or Customer Relations Office at +971 4 549 0700, and we will help you with any questions, including providing a translator if necessary.

Independent & Compassionate Care: Our team honours your individual beliefs and morals, and we offer care without discrimination under DHA rules and regulations.

Complete Medical Care: Our goal is to provide you with complete health care that includes a correct diagnosis and successful treatment for your condition or illness.

Emergency Service: In the event of an emergency, we are prepared to give you instant care, providing prompt medical response.

Physician Info: Patients have the right to know the identity, name, and speciality of the physician who will be caring for them at our centre.

Transparent Communication: Our healthcare team will explain in full your diagnosis, planned treatment, and modifications in your health state. We will also discuss alternate therapies, possible results, and the repercussions of avoiding therapy.

Translator/Interpreter Services: If communication is a barrier, we will assign an interpreter or a translator to ensure you completely understand your medical treatment.

Secrecy & Respect: You have the right to have someone of your gender present during certain phases of tests, treatments, or operations, and you will only be required to disrobe for medical reasons.

Engaging in Care: We encourage you and your family to make decisions about your care. We want you to work with our healthcare professionals to plan and carry out your therapy.

Access to Clinical Documents: If you request it, we will provide you with medical reports and records of your medical test results in compliance with DHA rules and regulations.

Privacy & Security: Throughout all tests, procedures, and treatments, we protect your privacy and keep your information private.

Preference of Doctor: You have the right to select your serving doctor, depending on availability, and to seek an alternate choice of doctor for a legitimate reason.

Right to Reject the treatment: You have the right to refuse treatment. If you want to do so, our doctor will explain the medical implications of your decision and ask you to sign a form admitting it.

Safety from Harm: You have the right to be free from any type of physical, verbal, or psychological abuse while receiving treatment at our institution.

Details on Organ Donation: If you consider about donating your organs, we will give you all the details about the process, including any benefits or hazards.

Family Assistance: Based on your health status, you have the right to request a family member or guardian accompany you, as per DHA laws and regulations.

Relocation to Another Facility: If you need to be transferred to another care centre, we will clarify the reason any expenses involved, and your options. We will also make the required arrangements for a seamless transition.

Payment Disclosure: Upon request, we shall supply you with a complete bill explaining every expense, whether you or someone else paid.

Feedback & Complaints: We appreciate your input and welcome suggestions, comments, and complaints via our Toll-Free: 800 99387

Involvement in Medical research: If we discover any medical research involving your treatment, we will notify you of the specifics, including possible advantages, dangers, and alternatives. You have the option to give permission or decline participation, and your choice will have no impact on the quality of care you experience.

Terminal Care: In accordance with DHA rules, we are committed to providing professional assistance to terminally ill and dying patients while respecting their particular requirements.